Energy switching – questions & answers

Switching your energy supplier can be a daunting prospect, but it’s easy with the Energy Save UK switching service.

You could save up to £399 by switching to your cheapest energy supplier. Suppliers are always changing their tariffs and prices so, regardless of which company you're with, you might still be able to save a substantial amount. You should check Energy Save UK regularly to make sure you're still getting a good deal.
You can contact the Energy Save UK customer service desk on: Tel: 0800 464 7077 (freephone) Email:
If you are not sure who is currently supplying gas and/or electricity to your property, you should: Review any recent bills you may have paid Contact the Meter Number Helpline on 0870 608 1524 (calls cost 7p per minute) and they will tell you who your current gas supplier is. Ask your landlord or letting agency, or contact your regional electricity supplier. You can obtain their phone number from directory enquiries.
Your MPRN is the unique identifying number for the gas meter at your property. Your MPRN is usually a ten digit number (although it can be shorter), commonly referred to as an "M" number, and can be found on your gas bill. If you can't locate your MPRN on your bill, you can call the Meter Number Helpline on 0870 608 1524 (calls cost 7p per minute plus your phone company's access charge).
No. Your energy supply won’t be affected in any way during the switchover process. Around 28,000 electricity customers and 10,000 gas customers switch every month so energy suppliers do this type of thing every day.
Your new energy supplier will arrange the switch for you so you do not need to contact your previous gas or electricity supplier.
Whenever you want. One thing is for sure in the energy market and that is loyalty means nothing. If you've been with your existing supplier for more than 1-year and haven't switched tariff since then you are overpaying. It's as simple as that. We therefore advise consumers to actively switch their home energy tariff (not necessarily supplier) each year. If you like your current supplier, by all means remain with them but ensure you're on their best possible tariff.